AI-Powered Cloud Phones for the Modern Business
VoIP phone systems, AI chatbots, AI receptionists, and intelligent contact center solutions—all from one unified platform. Let AI handle the routine so your team can focus on what matters.
SPARK AI Engine
Intelligent communications for every interaction
Your Phone System Should Work Smarter, Not Harder
Traditional phone systems cost you money every time a call goes unanswered or a customer waits on hold. With Intermedia Unite powered by SPARK AI, every call is answered, every customer is engaged, and your team gets intelligent tools that make them more productive—all from a single platform you can manage from anywhere.
As an authorized Intermedia partner, Cunningham Business Systems brings you enterprise-grade cloud communications backed by the personal, local service Central Louisiana businesses have trusted since 1993.
150,000+
Businesses Served
99.999%
Uptime Guarantee
7,500+
Reseller Partners
24/7/365
Expert Support
One Platform. Every Communication.
Replace your desk phones, video conferencing, team chat, and fax with a single unified platform that works from any device
Enterprise VoIP Phone System
Crystal-clear HD voice calling with 100+ PBX features including auto-attendant, hunt groups, call recording, voicemail-to-email, and unlimited calling to 33 countries.
HD Video Conferencing
Host meetings with up to 200 participants with screen sharing, recording, AI transcription, and meeting summaries delivered automatically.
Team Chat & SMS
Internal team messaging, business SMS/MMS texting, and file sharing all in one app. Replace Slack and keep conversations connected to calls.
Work From Anywhere
Desktop and mobile apps with Call Flip to seamlessly switch between devices mid-call. Your business number follows you everywhere.
Cloud File Sync & Share
Up to 200 GB of secure cloud storage with real-time file collaboration, version history, and remote wipe capability for lost devices.
Microsoft Teams Integration
Embed enterprise PBX features directly into Microsoft Teams. Business texting, call recording, and advanced voice—without leaving Teams.
AI That Transforms Your Business
Intermedia's SPARK AI technology harnesses Generative AI, Large Language Models, and Natural Language Processing to elevate every customer interaction and boost employee productivity
Your 24/7 Digital Customer Service Agent
AI Chatbot
An intelligent AI agent that chats with your website visitors and customers in real time. It interprets their needs, answers questions using your business knowledge base, and routes them to the right department—all without human intervention.
- Natural language understanding for complex queries
- Trains on your FAQs, docs, and support policies
- Seamless handoff to live agents when needed
- Handles multiple conversations simultaneously
AI Assistant
Online
Hi! How can I help you today?
I need a quote for 25 phone lines
I'd be happy to help with that! For 25 lines, I recommend our Unite Pro plan. Let me connect you with a specialist who can prepare a custom quote.
Never Miss a Call Again
AI Receptionist
An AI-powered virtual receptionist that answers every call professionally, in your company's name, 24 hours a day. It handles call routing, takes messages, schedules appointments, and provides callers with information—just like a real receptionist, but always available.
- Answers calls in your company name, 24/7/365
- Intelligent call routing to the right team member
- Appointment scheduling with calendar integration
- Bilingual support in English and Spanish
AI Receptionist
Handling incoming call...
TRANSCRIPT
“Thank you for calling Cunningham Business Systems. How may I direct your call?”
Calls Handled
142
Avg Response
<3s
No missed calls this week
Your Team's Productivity Superpower
AI Assistant
Built right into the Unite app, the AI Assistant powered by SPARK AI uses Generative AI to help your employees work faster. Summarize emails, draft messages, translate text, write content, analyze data, and even generate code—all without switching apps.
- AI Call Recap with transcription and summary
- Meeting transcription with action items
- Email and message summarization
- Content creation and text translation
AI Call Recap
Just completed
SUMMARY
Client requested upgrade to 50-line system with contact center. Follow-up demo scheduled for Thursday.
ACTION ITEMS
- Send pricing proposal
- Schedule Thursday demo
- Prepare contact center ROI analysis
SENTIMENT
Turn Every Interaction Into a Win
A fully integrated, AI-powered contact center that helps your agents deliver exceptional customer experiences from day one
Omnichannel Support
Voice, chat, email, and SMS from one unified agent desktop
Real-Time Analytics
Live dashboards, historical reporting, and AI-powered insights
AI Agent Assist
Real-time intelligence, sentiment analysis, and automated summaries
Skills-Based Routing
Intelligently route customers to the best available agent
AI Agent Evaluator
Automated quality scoring with sentiment tracking and topic detection
AI Supervisor Assist
Live sentiment analysis and real-time summaries while calls are in progress
Secure. Compliant. Reliable.
Your business communications are protected by the same security standards trusted by 150,000+ businesses worldwide
Triple Shield Security
End-to-end encryption, two-factor authentication, and secure data centers protect every call and message.
HIPAA Compliant
Encrypted PHI handling with third-party compliance auditing. Perfect for healthcare, legal, and financial services.
Compliance Archiving
Meet SEC, FINRA, HIPAA, PCI, and SOX requirements with unlimited retention and eDiscovery tools.
Geo-Redundant Data Centers
Recordings and data backed up across U.S., Canadian, and European data centers for up to 10 years.
Solutions That Fit Your Business
From healthcare to legal, education to professional services—AI-powered communications built for how you work
Healthcare
HIPAA-compliant communications with secure fax, encrypted messaging, and AI-powered patient call routing. Perfect for clinics, dentists, and medical offices.
Legal
Compliance-ready archiving, call recording with AI transcription, and secure client communications that meet regulatory retention requirements.
Professional Services
Unified communications that project a professional image. AI Receptionist ensures every client call is answered, even after hours.
Education
Virtual classrooms, parent communication lines, and administrative phone systems with intelligent call routing for schools and universities.
Plans That Scale With You
Start with what you need today. Add AI capabilities as your business grows. No hidden fees, no long-term contracts required.
Unite Pro
Everything your team needs for professional communications
- Unlimited VoIP calling (33 countries)
- HD video meetings (100 participants)
- Team chat & SMS/MMS
- Auto-attendant & call queues
- Mobile & desktop apps
- Call recording & voicemail-to-email
- File sharing & sync
- Supervisor analytics (Unite Envision)
- Spam caller protection
- Microsoft 365 & Google integration
Unite Enterprise
AI-powered features for growing businesses that demand more
- Everything in Pro, plus:
- AI Assistant powered by SPARK AI
- AI Call Recap & transcription
- AI meeting summaries & action items
- HD video meetings (200 participants)
- 200 GB file sharing storage
- Salesforce integration
- Advanced analytics & reporting
- Priority support
- Enhanced AI capabilities
Contact Center
Full AI-powered contact center with advanced agent tools
- Everything in Enterprise, plus:
- AI Agent Assist (real-time intelligence)
- AI Supervisor Assist (live monitoring)
- AI Agent Evaluator (quality scoring)
- AI Chatbot for customer self-service
- Omnichannel (voice, chat, email, SMS)
- Skills-based routing
- CRM screen pops & integrations
- Custom call flows & IVR
- Dedicated onboarding specialist
All plans include 99.999% uptime SLA, 24/7 J.D. Power certified support, and free number porting. Volume discounts available.
The Advantage
Enterprise technology. Small-town service. That's what makes us different.
Authorized Intermedia Partner
Factory-trained and certified. We handle provisioning, installation, training, and ongoing support.
Local, Personal Service
No call centers. When you call us, you talk to someone who knows your name and your system.
Veteran-Owned Values
Honesty, reliability, and showing up when we say we will. That's how we've done business since 1993.
Complete Office Solutions
VoIP, copiers, mailing systems, and more. One trusted partner for all your business technology needs.
Get Your Free VoIP Consultation
Tell us about your business and we'll design a custom AI-powered communications solution. Free consultation, no obligations.
What You'll Get:
Free System Assessment
We analyze your current phone setup and identify cost savings and improvements.
Custom Solution Design
A tailored VoIP and AI recommendation built specifically for your team size and workflow.
Cost Comparison
See exactly how much you can save switching from your current provider.
Live Demo
Experience the AI features firsthand with a personalized walkthrough.